Effective Date: 27 August, 2024
At Under Studio ("we," "us," "our"), we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy explains how we handle shipping, delivery times, costs and other related matters for orders placed through our website.
1. Shipping Destinations
We currently ship to Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Mexico, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States. If you are located outside of these areas, please contact us at hello@understudiohub.com to discuss potential shipping options.
2. Processing Time
Order Processing: All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delays: Processing times may be extended during peak seasons, holidays or due to unforeseen circumstances. We will notify you if there is a significant delay in processing your order.